FAQ's
Who are you ?
The Pix is in the image editing business since 2008 and we have done over 4 million images since then, we know a thing or two about images processing. Our graphic team of 50 experienced designers will be fully dedicated to you.
How can i upload images ?
You can upload your images directly in our platform, FTP, or by link (wetransfer, Google Drive, Dropbox…) if you have your on FTP server or any other method you prefer to use, just let us know and we will adapt to your needs.
Which image format can i send ?
We accept images in JPG, TIF, PNG, EPS and PSD if you have any doubt about the size please contact us for advice by a member of our graphics team.
What format will you send me the processed images?
We can provide you the pictures in the desired format (JPG with white background , transparent PNG, backed plot ...). If you have any doubt about the format, please contact us for advice by a member of our graphics team.
Do you work with individuals ?
We only work with businesses at the moment.
How is the free trial working ?
To show how great is the quality of our work, we offer 2 free samples for all new customers. Just create a new account and the first two images will be free of charge.
Why choose us ?
We know how hard it is to find a reliable partner that will maintain perfect quality and quick deliveries, this is why we offer our services to online businesses and photographers.
Can you resize my images for the online Marketplaces requirements ?
We are able to resize images in the size of your choice.
What is the turnaround time?
The regular delivery is 24h , though some complex image may require more time. We will notify you when the estimate delays in processing your images.
Do you offer faster solutions?
We do offer express solutions (4h) please contact us for advice by a member of our sales team.
Are my images safe ?
Your images are 100% safe with us, our platform is fully encrypted with an ssl 256 bits encryption. We also delete all images after 30 days. We do not share or sell any data we get from our customers.
How long have you been in business ?
We are in the image editing business since 2008 and have done over 4 million images since then.
Do you offer monthly billing plans ?
Of course, just let let us know you are interested in the monthly billing and we will upgrade your account.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers.
Still got questions? Contact us